We aim to provide patients with the best care we can, but will sometimes fall short of the mark. If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.
We would encourage you to speak to whoever you feel most comfortable with – your doctor, a nurse, a receptionist or manager – but if you would prefer to give feedback in writing, please send it to the below address.
If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Click here to download our Complaint Form and Complaint Leaflet.
Send your written complaint to our Practice Manager Savita Hallikeri:
Dr Hallikeri and Partners,
Little Lever Health Centre,
Mytham Road,
Little Lever,
Bolton,
BL3 1JF
Signing of third party consent will need to be witnessed by a staff member and photo ID shown. Complaint forms are also available from reception at any of our sites. You can make a complaint in your own format providing this covers all the necessary aspects. Please make your complaint as specific and precise as possible
If you do not wish to complain to us directly you can make a complaint to:
NHS England,
PO Box 16738,
Redditch,
B97 9PT
Telephone 0300 311 22 33 or via email england.contactus@nhs.net.
Website: www.england.nhs.uk/contact-us
Ombudsman
If you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England.
Complaints Helpine: 0345 015 4033
Textphone (Minicom): 0300 061 4298
Website: www.ombudsman.org.uk
Address: Millbank Tower, Millbank, London, SW1P 4QP
Contacting the Care Quality Commission
If you have a genuine concern about a staff member or regulated activity carried on by this Practice then please contact the Care Quality Commission directly;
Telephone: 03000 616161
Website: http://www.cqc.org.uk